Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
2. How long will it take to receive my order?
Processing usually takes 1–3 business days. After that, shipping times vary depending on your location:
Standard Shipping: 7–15 business days
Express Shipping (if available): 3–7 business days
You will receive a tracking number once your order is shipped.
3. How can I track my order?
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link. You can use this link to follow your package’s progress.
4. Can I change or cancel my order after placing it?
We start processing orders quickly, so please email us at pili19808en@163.com within 12 hours if you need to make changes. After that, we may not be able to update or cancel the order.
5. What is your return policy?
If you’re not satisfied with your order, we accept returns within 14 days of delivery.
Items must be unused, in original condition, with tags attached.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Please contact us first at pili19808en@163.com before sending anything back.
6. What if I receive a damaged or wrong item?
We’re so sorry! Please email us with your order number and clear photos of the issue. We’ll fix it quickly by sending a replacement or issuing a refund.
7. How do I choose the right size?
Each product page includes a size guide. We recommend checking the measurements before ordering. If you’re unsure, feel free to contact us — we’re happy to help!
8. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and delivery times will be calculated at checkout based on your location.
9. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to get updates on exclusive discounts, seasonal sales, and new arrivals.
10. Still have questions?
No problem! You can reach us anytime at pili19808en@163.com. We usually respond within 24 hours.